Do you ship internationally?
Yes. We ship worldwide from Japan using trusted international carriers.
How long does shipping take?
Delivery times vary by destination, but most international orders arrive within approximately 5–14 business days after shipment.
Are all of your products made in Japan?
Yes. We specialize in products from Japan and carefully select items that reflect Japanese craftsmanship, culture, and design. While many of our products are handcrafted by skilled artisans, we also offer carefully curated items made by trusted Japanese makers.
Are your products authentic?
Yes. Every item we offer is sourced directly from trusted artisans, workshops, or authorized suppliers in Japan.
Will I receive the exact item shown in the photos?
For one-of-a-kind items such as antiques, woodblock prints, or vintage kimono, you will receive the exact item shown.
For handcrafted products made to order, slight variations may occur due to the nature of handmade craftsmanship.
Do you accept returns?
Yes. We accept returns within 30 days of delivery, provided the item is returned in its original condition.
Please see our Return Policy for full details.
Do I have to pay customs duties or import taxes?
Import duties, taxes, and customs fees are determined by your country’s regulations.
For customers in the United States, applicable import duties are covered by KASANE.
For customers in other countries, any customs duties, taxes, or import fees are the responsibility of the buyer.
How are fragile items packaged?
Every item is carefully packed using protective materials to help ensure it arrives safely.
Are your products handmade?
Many of our products are handcrafted by skilled Japanese artisans.
As a result, small variations may occur, making each piece unique.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number by email.
Do you offer gift wrapping?
Please contact us before placing your order if you would like gift wrapping. We will do our best to accommodate your request whenever possible.
Can I request a custom order?
For selected products, custom sizes or specifications may be available.
Please contact us before purchasing to discuss your request.
How can I contact KASANE?
You can reach us through our Contact page or by email.
email: contact@sglobaljapan.com
We are happy to assist you with any questions.
Why is KASANE different?
KASANE is more than an online store.
We believe every piece carries a story.
By working closely with artisans and makers across Japan, we aim to share not only beautiful objects, but also the culture, craftsmanship, and history behind them.
What does “KASANE” mean?
“KASANE” (重ね) means “to layer” or “to build upon.”
It reflects the many layers of Japanese craftsmanship, history, culture, and the passage of time that come together in every piece we offer.
Why do you share the stories behind your products?
Because we believe every piece is more meaningful when you know where it came from.
The history, the people, and the craftsmanship are all part of what makes Japanese culture so special.
Our goal is to share not only beautiful products, but also the stories they carry.