Shipping policy
Shipping
KASANE, a brand operated by S-Global, ships products from Japan to customers around the world. Please review this Shipping Policy carefully before placing your order.
Order Processing Time
Orders are typically processed and shipped within 3–7 business days after payment has been confirmed.
Please note that shipping operations may be suspended or limited during weekends, Japanese national holidays, the New Year holiday period, Golden Week, and the Obon holiday season.
Vintage items, one-of-a-kind products, special-order items, made-to-order products, and customized items may require additional processing time before shipment. Where applicable, the estimated processing time will be stated on the product page or communicated to you by email.
During periods of high order volume, shipping may be delayed due to product inspection, packaging requirements, carrier operations, or other operational circumstances.
Shipping Methods
Orders are shipped using one of the following carriers, depending on the destination, product type, size, and weight:
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FedEx
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Japan Post
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Other shipping carriers selected at our discretion
The shipping carrier and shipping method are determined by us based on the nature of the product and the destination. If you prefer a specific carrier, please contact us before placing your order. Please note that we may not always be able to accommodate such requests.
Shipping Fees
Shipping charges are calculated based on the size, weight, destination, and shipping method of your order and will be displayed on the product page or during checkout.
If multiple items are ordered, they may be shipped separately depending on the size, packaging requirements, or shipping conditions of the products.
For certain remote or difficult-to-serve locations, additional shipping charges may apply. If this occurs, we will contact you before shipment and proceed only after receiving your approval.
Estimated Delivery
Delivery times vary depending on the destination and shipping method.
International shipments generally arrive within 3–14 business days after dispatch. However, these delivery times are estimates only and are not guaranteed.
Delivery may be delayed due to circumstances including, but not limited to:
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Customs clearance procedures or customs inspections
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Severe weather or natural disasters
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Airline or logistics delays
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Carrier-related issues
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Public holidays or peak shipping seasons
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International events, pandemics, or strikes
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Incorrect or incomplete shipping addresses
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Delays caused by unpaid import duties or taxes
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Any other circumstances beyond our reasonable control
We are not responsible for delays caused by the circumstances listed above.
Tracking Information
For shipments sent using a trackable shipping service, a tracking number will be provided by email once your order has been dispatched.
Please allow approximately 24–72 hours after shipment for tracking information to become available in the carrier’s system.
Duties, Taxes, and Other Charges
For international shipments, import duties, customs duties, import taxes, value-added tax (VAT), customs clearance fees, carrier handling charges, and other import-related charges may apply depending on the destination country or region.
For orders shipped to the United States, KASANE ships on a Delivered Duty Paid (DDP) basis. In most cases, import duties and import taxes are paid by us, and customers are not required to pay any additional import charges upon delivery.
For shipments to countries or regions outside the United States, unless otherwise expressly stated, any import duties, customs duties, import taxes, VAT, customs clearance fees, or other import-related charges shall be the responsibility of the recipient (customer).
Please note that exceptional charges may arise due to changes in local laws, customs authorities’ decisions, or changes in shipping methods. We cannot guarantee or determine the amount of duties or taxes imposed by each country. We recommend that you review your country’s import regulations before placing your order.
Shipping Address
Please carefully verify your name, postal code, street address, building name, apartment or unit number, and telephone number before completing your order.
We may not be responsible for shipping delays, misdeliveries, returned shipments, or lost packages resulting from incorrect or incomplete shipping information provided by you.
If you notice an error in your shipping address, please contact us as soon as possible. We may be able to update your shipping information before your order has been dispatched.
Once an order has been shipped, we may be unable to change the delivery address. Any carrier address correction fees or reshipping costs incurred may be your responsibility.
Failed Delivery, Refused Delivery, and Unclaimed Shipments
If you are unavailable at the time of delivery, please follow the instructions provided by the shipping carrier or use the tracking information to arrange redelivery.
If a shipment is returned to us due to circumstances attributable to you, including but not limited to prolonged absence, refusal of delivery, failure to pay applicable duties or taxes, or expiration of the carrier’s holding period, you will be responsible for any reshipping costs.
If you request a refund after the returned shipment has been received and inspected by us, we may deduct the original shipping charges, return shipping costs, duties, taxes, handling fees, and any other expenses incurred before issuing your refund.
Damaged, Lost, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your order arrives damaged, if you receive the wrong item, or if your tracking information indicates that the package has been delivered but you cannot locate it, please contact us promptly and provide the following information:
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Order number
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Your name
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Photographs of the product and its packaging
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A photograph of the shipping label
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Photographs clearly showing the damage (if applicable)
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A detailed description of the issue
If your package has been damaged during transit, please retain the product, all packaging materials, the outer shipping box, and the shipping label. These items may be required for the carrier’s investigation.
After reviewing the circumstances, we will determine the appropriate resolution, which may include filing a claim with the shipping carrier, sending a replacement item, issuing a refund, or taking another appropriate course of action.
For one-of-a-kind, vintage, or other unique items for which an identical replacement is unavailable, a refund may be offered in place of a replacement.
Shipping Destinations
We ship to customers worldwide. However, shipments to certain countries or regions may not be available due to carrier restrictions, import regulations, international circumstances, or other factors beyond our control.
If we determine after your order has been placed that shipment to your destination is not possible, we will notify you, cancel the order, and issue a full refund of any payment received.
Order Cancellation
Once order processing or shipment has begun, we may be unable to accept cancellations or changes to your order.
If you wish to cancel your order, please contact us as soon as possible. Whether a cancellation can be accepted depends on the status of your order and the stage of fulfillment.
For information regarding returns and refunds, please refer to our Refund & Return Policy.
Contact
If you have any questions regarding shipping, please contact us.
Brand Name
KASANE
Operating Business
S-Global
Email
contact@sglobaljapan.com
配送ポリシー
配送について
KASANE（運営：S-Global）では、日本から世界各国へ商品を発送しています。本配送ポリシーをご確認のうえ、ご注文ください。
注文処理期間
ご注文およびお支払いの確認後、通常は3～7営業日以内に発送します。
土日祝日、日本の年末年始、ゴールデンウィーク、お盆期間は、発送業務を休止または縮小する場合があります。
ヴィンテージ品、一点物、取り寄せ商品、受注生産品、カスタマイズ商品については、通常より発送準備に時間がかかる場合があります。その場合は、商品ページの記載またはメールでご案内します。
注文が集中した場合、商品の検品、梱包、配送業者の事情その他の理由により、発送までの日数が延びる場合があります。
配送方法
商品は、配送先、商品の種類、サイズ、重量などに応じて、主に以下の配送業者を利用して発送します。
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FedEx
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Japan Post（日本郵便）
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その他、当店が適切と判断した配送業者
配送業者や配送方法は、当店が商品の内容および配送先に応じて決定します。特定の配送業者をご希望の場合は、ご注文前にお問い合わせください。ただし、ご希望に対応できない場合があります。
配送料
配送料は、商品のサイズ、重量、配送先および配送方法に基づき、商品ページまたはチェックアウト画面に表示されます。
複数の商品をご注文いただいた場合、商品の形状や配送条件によっては、複数の荷物に分けて発送する場合があります。
一部の遠隔地や配送困難地域については、ご注文後に追加送料をご案内する場合があります。その場合は、発送前にお客様へご連絡し、ご同意いただいたうえで手続きを進めます。
配送予定日
発送後の配達日数は、配送先および配送方法によって異なります。
通常、海外への発送は、発送後およそ3～14営業日を目安としています。ただし、これは目安であり、到着日を保証するものではありません。
以下の事情により、配送が遅延する場合があります。
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通関手続きや税関検査
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天候不良や自然災害
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航空便または物流の混雑
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配送業者の事情
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祝日や繁忙期
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国際情勢、感染症、ストライキ
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配送先住所の不備
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関税や輸入税の支払い待ち
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その他、当店が合理的に管理できない事情
これらの事情による配送遅延について、当店では補償できない場合があります。
追跡情報
追跡可能な配送方法を利用した場合、発送完了後に追跡番号をメールでお知らせします。
追跡情報が配送業者のシステムへ反映されるまで、発送後24～72時間程度かかる場合があります。
関税・輸入税・その他の費用
国際配送の場合、配送先の国または地域において、関税、輸入税、付加価値税、通関手数料、配送業者の立替手数料その他の費用が発生する場合があります。
アメリカ向けのご注文については、当店はDelivered Duty Paid（DDP）方式を採用しています。通常、輸入関税および輸入税は当店が負担し、お客様が商品のお受け取り時に追加でお支払いいただく必要はありません。
アメリカ以外の国・地域への配送については、特に別途明記がない限り、輸入関税、輸入税、付加価値税、通関手数料その他の輸入関連費用は、受取人（お客様）のご負担となります。
なお、各国の法令や税関の判断、配送方法の変更などにより、例外的に追加費用が発生する場合があります。当店では各国の関税制度や税率を保証することはできませんので、ご注文前にお住まいの国・地域の輸入規則をご確認いただくことをおすすめします。
配送先住所について
ご注文確定前に、氏名、郵便番号、住所、建物名、部屋番号、電話番号を必ずご確認ください。
住所の入力間違いや情報不足によって発生した配送遅延、誤配送、返送、紛失について、当店では責任を負えない場合があります。
発送前であれば配送先を変更できる場合がありますので、誤りに気付いた場合は、できるだけ早くご連絡ください。
発送後の住所変更には対応できない場合があり、配送業者の変更手数料や再発送費用が発生した場合は、お客様にご負担いただくことがあります。
不在・受取拒否・保管期限切れ
ご不在の場合は、配送業者の不在通知または追跡情報をご確認のうえ、配送業者へ再配達をご依頼ください。
長期不在、受取拒否、関税等の未払い、保管期限切れその他お客様の事情により商品が返送された場合、再発送に必要な送料はお客様のご負担となります。
返金をご希望される場合は、商品が当店へ返送され、状態を確認した後、往復送料、関税、手数料その他当店に発生した費用を差し引いて返金する場合があります。
商品の破損・紛失・誤配送
商品を受け取った際は、できるだけ早く内容をご確認ください。
商品が破損している場合、注文と異なる商品が届いた場合、または追跡上は配達済みであるにもかかわらず商品が確認できない場合は、速やかに以下の情報を添えてお問い合わせください。
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注文番号
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お客様のお名前
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商品および梱包箱の写真
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配送ラベルの写真
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破損箇所が分かる写真
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問題の詳しい状況